Privacy Policy

Last updated: November 30, 2025

1. Introduction

Mixed CRM ("we," "our," or "us") is committed to protecting the privacy of our users. This privacy policy explains how we collect, use, and safeguard your information when you use our customer relationship management platform.

2. Information We Collect

We collect information to provide and improve our CRM services:

  • Account Information: Name, email address, phone number, company name
  • Customer Data: Contacts, leads, and property information you add to the platform
  • Usage Data: How you interact with our platform, features used, and performance metrics
  • Technical Data: IP address, browser type, device information, and access logs
  • Communication Data: Support requests and correspondence with our team

3. How We Use Your Information

We use your information to:

  • Provide, maintain, and improve our CRM platform
  • Process your subscription and billing
  • Send service updates and important notifications
  • Provide customer support and respond to inquiries
  • Analyze usage patterns to improve features
  • Ensure security and prevent fraud
  • Comply with legal obligations

4. Your Customer Data

The customer data you store in Mixed CRM (contacts, leads, deals, properties) remains your property. We process this data solely to provide our services and will never sell, share, or use your customer data for marketing purposes. You can export or delete your data at any time.

5. Data Sharing

We do not sell your personal information. We may share data with:

  • Service Providers: Trusted partners who help operate our platform (hosting, payment processing)
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with a merger or acquisition

6. Data Security

We implement industry-standard security measures to protect your data:

  • SSL/TLS encryption for data in transit
  • Encrypted storage for sensitive data at rest
  • Regular security audits and monitoring
  • Access controls and authentication measures
  • Secure cloud infrastructure with redundancy

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, remember preferences, and analyze platform usage. You can manage cookie preferences through your browser settings. Essential cookies are required for the platform to function properly.

8. Data Retention

We retain your data for as long as your account is active or as needed to provide services. After account termination, we retain data for 30 days to allow for reactivation, after which it is permanently deleted unless required for legal compliance.

9. Your Rights

You have the right to:

  • Access and review your personal data
  • Correct inaccurate information
  • Export your data in a portable format
  • Request deletion of your account and data
  • Withdraw consent for optional processing
  • Object to certain data processing activities

10. International Data Transfers

Your data may be processed in countries outside your location. We ensure appropriate safeguards are in place to protect your data in accordance with this policy and applicable laws.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes via email or through the platform. Continued use of Mixed CRM after changes constitutes acceptance of the updated policy.

12. Contact Us

For privacy-related questions or to exercise your rights, please contact us at:

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